At Gtechja.com, we take pride in the quality of our products and stand behind them with confidence. Our warranty policy covers manufacturing defects in materials and workmanship for the following products:
- Mobile phones
- Laptops
- Tech accessories
This policy applies to products purchased from our website or authorized resellers. The duration of the warranty varies depending on the product, as outlined below:
Mobile phones: 1-year limited warranty
Laptops: 1-year limited warranty
Tech accessories: 6-month limited warranty
What’s Covered:
Our warranty covers defects in materials and workmanship that arise from the normal use of the product. This includes:
Malfunctioning hardware components
Dead pixels on screens
Battery failure
Software malfunctions that are not caused by user error
Defective charging ports or cables
What’s Not Covered:
Our warranty does not cover damage caused by:
Accidents, misuse, or abuse
Water or liquid damage
Fire, flood, or natural disasters
Unauthorized modifications or repairs
Normal wear and tear
If your product is not covered under warranty, we may offer repair services at your expense.
How to Make a Warranty Claim:
To make a warranty claim, please contact our customer support team within the warranty period. You may be required to provide proof of purchase and a description of the defect. We may ask you to return the product to us for inspection or repair.
If the defect is covered under warranty, we will repair or replace the product at no charge to you. If the product cannot be repaired or replaced, we may offer a refund or store credit.
Limitations of Liability:
Our liability under this warranty is limited to the repair, replacement, or refund of the product at our discretion. We are not liable for any incidental or consequential damages, such as lost profits or data, arising from the use of our products.
This warranty gives you specific legal rights, and you may also have other rights that vary by state or jurisdiction.
If you have any questions or concerns about our warranty policy, please contact us. We’re here to help!